FAQ

What kind of work can I request?

CodeSquad can tackle almost all of your development & coding needs. We do not do UI/UX design, graphics, or video. For more information, contact us.

Unlimited requests? Unlimited revisions?

You got it! You can send in as many requests as you want. Don't forget, we are human, so you won't get everything back insta-magically, but you'll never be limited with how much you can send in.

How long does it take to get started?

After you sign up & subscribed, you must complete 2 minute project profile form. After submission, you can submit your first project anytime via Trello.

How fast can you complete my request?

Everything we do takes at least 3 business day, sometimes more or less. Something that's complicated or has a lot of logic & parts will obviously take more time.

What does unlimited really mean?

You can send us as many work requests as you like, we will process them one by one in a queue for you as fast as humanly possible. If you are not happy with any of the work, you can then request as many changes to that concept as you like. You will never be charged more than the monthly fee and there are no other fees that you’ll need to pay to access our development service.

Who owns the work that is developed?

You own everything that is developed or coded by us. Much like the relationship you have with an agency or a freelancer, as you have paid for the work, you have 100% ownership.

What if I need something done immediately?

To ensure quality of work, we require at least 1 business day to complete a task. You can put in a request to have the worked completed urgently which we will try our best to adhere to. For building full functioning app and website, we require to develop project plan and timeline to manage the workload and requirements.

Just received the work but I’m not 100% happy, what now?

You can request an unlimited number of changes, this means we will keep working on the development until you are 100% happy.

I am an agency, can I resell the work completed?

Yes as you own all rights to the work, you can resell it as you see fit. If anything, this would be perfect to pick up the smaller pieces of work to free up bigger projects for your team.

Do I need to commit to a contract?

No, you can cancel at any time. And you can pause the subscriptions any time as well.

So, do you guys do web design?

No, we don’t. But we have friends and relations with great designers that can help. Feel free to discuss with us about this.

Ok I’m in, but how quickly can I get my work from you?

This depends on the request sent to us. Before we start a job, we will be able to provide a “time quote” or “estimation” which will tell you how long the task will take. A relatively simple javascript bug request can be delivered within 1 – 2 business days, whereas smaller tasks (such as fixing typos in the coding or missing syntax or changing colors/some elements ) can generally be turned around in the same business day. Do keep in mind that the “time quote” reflects the complexity of the task, so for app or a 5-page website, it will take significantly more time than coding/developing a static landing page.

How about revisions, how long will this take?

Every revision will take at least 1 business day or same-day, and if it’s a more complex change may take longer. As with the initial design request, we will provide you with a “time quote” on the change.

What is a “time quote” or “estimation”?

A “time quote” is essentially us quoting the time needed to complete a task. There are not additional costs associated with our services, but we do require time to complete quality work.

Do you work on the weekends?

No, we retreat back to our caves to meditate, in preparation for more brilliant creative fresh ideas to bring to the table.

I have signed up, what now?

As soon as you sign up, you’ll have access to the Trello, from there you can immediately place your request and get your job started.

I have multiple projects and websites I’m working on, can you cater for this?

Most certainly!

How do I cancel my account or my subscription?

It’s easy, either email us or click “cancel” in the user portal link in Trello.

Where are you located?

We are a small development boutique, based in USA & Indonesia, but we live on the internet and enjoy the nomad lifestyle. We have developers located all over the world, so we can meet our fast turnaround times and find the best talent.

Do you offer backend coding?

Yes, we do! We can also do custom work with Shopify, Squarespace, WordPress and are adding on more every day. We also work with HTML, CSS, JQUERY, JAVASCRIPT, PHP, .NET, MYSQL etc.

Do you have a white label?

We don’t have a white label yet, but contact us for more info.

Can agencies use CodeSquad?

Yes. You can use use as your team and resell the work to your clients.

How do I manage & start projects?

We have an easy-to-use Project Management board via Trello that allows you to create and manage your projects. Start unlimited projects & requests and we will work through them as fast as possible.

Do you provide backups to my site?

We usually do a backup of your site, but also expect you to have a full backup of it before we make changes. We cannot guarantee the integrity of our backup.

What files do I get?

You receive all the source files and any files you need for your project. If you need any other files or requirements, just let us know.

Can you build a website?

We can build a website from the ground up. We might need the designs first and then code it using the newest tech. If you don’t have the designs, please contact us. We can provide a solution.

I still have questions?

No worries. Feel free to schedule a call with us or send us a note here. We will get back to you right away.

If I refer customers to you, do I get something?

If you’re an existing customer and want to refer your friends to us, your friend will get a discount and you will receive a percentage of their recurring payment. Send us enough referral, and you get our service for FREE and also make a little bit of cash on the side.

Who will be working on my projects?

All of our developers have 7+ years of experience in both development agencies and in-house dev teams. Our PMs who has about 10+ years of experience will also oversee your projects inside and out.

24-hour email support?

If you have the alert sound for the email notification you better turn it off, as we provide 24-hour email support. You can get the answers, even at night. If you have any issues by using our service or any questions, please email us at contact@CodeSquad.pro, we will respond as fast as possible.

Who is this service for?

For small businesses & startups that are working on web or a mobile app. Software companies that have ongoing clients project also use CodeSquad.

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